Privacy Policy 299bt – Malaysia Member Data Protection

Your privacy is our priority. This document clearly explains how 299bt collects, uses, stores and protects your personal information as a trusted member.

Updated: 1 January 2026
Commitment Privacy We

Advanced Data Encryption

All your personal and financial data is transmitted and stored using 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

No Data Sales

299bt has never and will never sell, lease, or share your personal data with third parties for marketing purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, correct, or request the deletion of your personal data at any time through our official support channels.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 security monitoring.

Transparent Cookie Management

We use cookies solely to enhance the user experience and analyse platform performance. You may manage cookie settings according to your preferences.

International Standards Compliance

The 299bt Privacy Policy is developed in accordance with international data protection standards to ensure your information is always handled responsibly.

1Introduction

299bt takes our responsibility to protect every member's privacy seriously. This Privacy Policy explains in detail how we collect, use, store, and disclose your personal information when you use our platform, website, or mobile application.

By registering or using any 299bt service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to request account closure.

This Privacy Policy should be read together with Terms and Conditions as well as Responsible Gaming Policy as a complete set of guidelines.

We are committed to updating this policy from time to time to reflect changes in our practices or applicable legal requirements. The date of the latest amendment will always be displayed at the top of this page.

2Personal Data We Collect

299bt collects personal information through various means depending on your interactions with our platform. Below are the categories of data we collect:

Data Category Example Information Purpose of Collection
Identity Information Full name, date of birth, identity card number Identity verification (KYC) and legal compliance
Contact Information Email address, phone number, residential address Account communications and customer support
Financial Information Bank account number, account holder name, transaction records Processing deposits, withdrawals and fraud prevention
Usage Data Game records, betting history, session duration Platform improvement and responsible gaming monitoring
Technical Data IP address, device type, operating system, web browser Account security and suspicious activity detection

We only collect data that is strictly necessary to operate the platform safely and efficiently. We do not collect data beyond our defined operational requirements.

3How We Use Your Personal Data

Personal data collected by 299bt used for the following purposes only:

  • Securely managing and operating your member account
  • Processing deposits, withdrawals and all financial transactions
  • Conducting identity verification (KYC) as required by international compliance standards
  • Sending important notifications related to accounts, transactions and security updates
  • Providing effective and responsive customer support
  • Detecting and preventing fraud, money laundering and other illegal activities
  • Analysing usage patterns to improve the user experience on the platform
  • Complying with legal obligations and relevant reporting requirements
  • Sending promotional information and special offers — only to members who have given consent

You may opt out of marketing communications at any time by contacting our support team or through your account settings.

4Data Sharing & Disclosure

299bt does not sell, lease, or trade your personal data to any third party. However, there are limited situations where we may need to share your information:

  • Payment service providers: to securely process deposits and withdrawals through approved channels
  • Technical service providers: companies that assist in platform operations, hosting, and security infrastructure, which are bound by strict confidentiality agreements
  • Relevant authorities: when required by law, court order, or direction from a legitimate authority
  • Fraud investigation: to recognized enforcement bodies or investigators when required to investigate illegal activity

In all data-sharing scenarios above, we ensure that recipient parties are bound by data protection obligations equivalent to or higher than our own standards.

299bt will never ask for your password or login credentials via email, chat, or phone. Please be vigilant against any phishing attempts impersonating us.

5Information Security

We continually invest in security infrastructure to protect your data. Our security measures include:

  • 256-bit SSL encryption for all data transmission between your browser and our servers
  • Encryption at rest for all sensitive information stored
  • Role-based access control — only authorised personnel may access your personal data
  • Continuous security monitoring and threat detection 24 hours a day, 7 days a week
  • Regular security audits by independent third parties
  • Two-factor authentication (2FA) is available for all member accounts
  • Tested incident response procedures for managing any potential data breaches

While we take all reasonable precautions, no system is entirely free from risk. We encourage you to also adopt personal security measures such as using a strong and unique password.

6Cookies & Tracking Technologies

Platform 299bt uses cookies and similar tracking technologies to enhance the user experience and analyze platform performance. Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous information about how you use the platform to help us improve our services.
  • Functional Cookies: Remembering your preferences such as language, display settings and login details for your convenience.
  • Analytics Cookies: Helping us understand aggregate usage patterns to develop better new features.

You may manage or block cookies through your web browser settings. However, blocking certain cookies may affect platform functionality and your user experience.

7Your Rights Regarding Personal Data

As a member 299bt, you have the following rights regarding your personal data. We fully respect each of these rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete data in our records.

Right to Erasure

You may request the deletion of your personal data, subject to our legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request that we restrict the processing of your data under certain circumstances provided by law.

To exercise any of the above rights, please contact the 299bt support team via live chat or our official email. We will process your request within a reasonable timeframe.

8Data Retention & Deletion Period

299bt retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or to comply with applicable legal requirements.

  • Active account data is retained for as long as your account remains active and for a defined period following account closure
  • Financial transaction records are retained for the period required by anti-money laundering laws
  • Security logs and technical data are retained for a sufficient period for investigation purposes if required
  • Marketing data is deleted immediately upon withdrawal of your consent

When data is no longer needed, we ensure it is deleted or anonymised securely and irreversibly.

9Links to Third-Party Sites

Platform 299bt may contain links or references to third-party services such as game providers, payment processors, or technology partners. This Privacy Policy applies only to information collected directly by 299bt.

We are not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read the privacy policy of each third-party service you use separately.

All game providers and payment processors that partner with 299bt are selected based on strict security and data compliance standards.

10Children & Privacy Protection

Services 299bt is intended exclusively for adults aged 18 and above. We do not knowingly collect any personal information from children or minors.

If we discover that personal information has been collected from minors without our knowledge, the account in question will be immediately closed and all related data will be deleted from our system.

Parents or guardians who discover that their child has registered on our platform are requested to contact our support team immediately so that appropriate action can be taken.

11Amendments to the Privacy Policy

299bt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology used, legal requirements, or other operational reasons.

When significant amendments are made, we will:

  • Updating the "Last Updated" date at the top of this page
  • Sending notifications to all active members via registered email or in-platform notifications
  • Displaying a clear notice on the platform's home page for a specified period

Continued use of the 299bt platform after any amendments are published constitutes your agreement to the updated terms. If you do not agree with the amendments, you have the right to close your account and discontinue use of the platform.

12Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, our team is ready to assist you at any time.

We aim to respond to all privacy-related enquiries within 3 business days. For urgent issues involving account security, please use the live chat channel for an immediate response.

For issues related to platform terms of use, please refer to Terms and Conditions us. For information on responsible gaming, please visit the Responsible Gaming us.

Your Data Is Safe, Play with Greater Peace of Mind

With high-standard data protection and a transparent privacy policy, you can enjoy all 299bt games with complete confidence. Register now and experience the difference.

SSL
256-bit Encryption
KYC
Secure Verification
2FA
Account Security
24/7
Active Monitoring
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